Respond to your customers or to your staff by telling them what you can do for them and then slightly over-delivering. Massively over-delivering would suggest you are not very commercial. Continue reading
The important role of your team meetings
I’ve come across hardly anyone who doesn’t decry the amount of time they spend in meetings. Meetings become synonymous with bureaucracy to many people. But that’s unfair, because meetings can make people relate to each other.
A really great team, for example, is how an orchestra works. They will all better than competent musicians combining and enhancing to create a harmonious whole. I enjoy the story about the London Symphony Orchestra which demonstrated how a team can perform. A fastidious and dull guest conductor so enraged the orchestra by his pedantry that they decided to teach him a lesson. They did this with a perfectly synchronized and unscheduled speed up in the middle of a Symphony leaving him confused, sweating, trailing, and cowed in their wake, and of course the audience, not realizing anything was amiss, thought it was marvelous.